My Location Malaysia

Return & Refund Policy

Please read carefully about our return and refund policy before ordering from Ziingogocery.com.my and ziingofood.com.my.


Return & Refund Policy


Updated at 2021-07-03



Definitions and key terms


To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:


  -Company: when this policy mentions Company,” “we,” “us,or our,it refers to Ziingo Food and Grocery, that is responsible for your information under this Return & Refund Policy.

  -Customer: refers to the company, organization or person that signs up to use the Ziingo Food and Grocery Service to manage the relationships with your consumers or service users.

  -Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Ziingo Food and Grocery and use the services.

  -Service: refers to the service provided by Ziingo Food and Grocery as described in the relative terms (if available) and on this platform.

  -Website: Ziingo Food and Grocery."s" site, which can be accessed via this URL: https://ziingogrocery.com.my/

  -You: a person or entity that is registered with Ziingo Food and Grocery to use the Services.



Return & Refund Policy


Thanks for shopping at Ziingo Food and Grocery. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while youre exploring, evaluating, and purchasing our products.


As with any shopping experience, there are terms and conditions that apply to transactions at Ziingo Food and Grocery. Well be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Ziingo Food and Grocery, you agree to the terms set forth below along with  Policy.


If theres something wrong with the product/service you bought, or if you are not happy with it, you have 1 week to issue a refund and return your product/service.


If you would like to return a product, the only way would be if you follow the next guidelines:






We at  ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.


Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.


We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items wont get damaged during transit. Please note that Ziingo Food and Grocery is not liable for damages that are caused to the items during transit or transportation.


We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.





Ziingo Food and Grocery is responsible for return shipping costs. Every returning shipping is paid by Ziingo Food and Grocery, even if the item didnt have free shipping in the first place.



Your Consent


By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.



Changes To Our Return & Refund Policy


Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.



Contact Us


If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.


 -Via Email:  support@ziingo.com

 -Via Phone Number:  +60391074775/+601169619610